So you're unsure of an event date, but want to get the ball rolling to start planning? Maybe there is a concern about the "break it you buy it" slogan? No worries, we do our best to thoroughly cover any questions or concerns you may have about renting from JJ's. However if there are questions or comments regarding these matters, do not hesitate to get in touch with us.

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DEPOSIT AND CANCELLATION POLICY

• All catering orders require a $600 non-refundable deposit at the time of signing the contract in order to secure the desired date and services.

• Services are not guaranteed until a signed contract and deposit have been received.

• All rental orders require a 50% deposit at the time of making the reservation. The remaining balance must be paid prior to pick up or delivery. All reserved equipment is subject to a 50% cancellation fee up to 10 days before event. Cancellations less than 10 days from event will be charged full rental price.

• Final numbers and payment of the remaining balance are due 10 days prior to the event.

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PICK-UP

• Any equipment rented should be cleaned and repacked in the same container as delivered.

• A charge will be made for all crates and racks not returned. Customers should come prepared to load and properly secure all items being picked up.

 

DAMAGED/MISSING EQUIPMENT

• There will be charges for damaged or missing equipment. These charges will be at replacement costs.

 

LINEN RENTALS

• Charges are incurred for all linens rented, whether they have been used or not. Please return linens in containers originally provided and free of all debris. "Special Order Linen" require full payment one month in advance and cannot be changed or canceled beyond that point.

• There is a replacement charge for missing, burned, or badly stained linens.

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GRILLS, TABLES, & CHAIRS

• Grills are subject to a cleaning deposit of $30.00. Deposit is refunded if the grill is returned clean.

• Tables and chairs should be returned clean to avoid additional cleaning charges.